Support -

Support

Welcome to the Going Rogue Websites Support Center! We are committed to providing excellent customer service and ensuring that your experience with our services is smooth and successful. Whether you need technical assistance, have questions about your project, or require help with a specific issue, we’re here to help.

1. Frequently Asked Questions (FAQ)

Before reaching out to our support team, check out our [FAQ page] where we answer some of the most common questions related to our services. You might find the answer you’re looking for!

2. Support Contact Options

If you need more personalized help, you can contact us through any of the following options:

Email Support
For general inquiries or issues related to your website, please email us at:
info@goingroguewebsites.com Subject Line: Support
Our team will get back to you within 1-2 business days.
Phone Support
If you prefer to speak with us directly, call our support line:
347-593-6792
Our phone support is available from [Business Hours: e.g., Monday to Friday, 9 AM to 4 PM EST].
Live Chat
For immediate assistance, we offer live chat support directly on our website. Click the chat bubble on the bottom right corner of your screen, and one of our agents will be happy to assist you in real-time.

3. Service Requests & Updates

If you have any requests related to updates, changes, or new features on your website, please submit them using our Service Request Form. Please note that additional charges may apply for new projects or requests outside the scope of your current contract.

4. Website Maintenance & Hosting Support

For issues related to hosting, performance, or ongoing website maintenance, please visit our Hosting & Maintenance Support section.

Hosting Issues: If you’re experiencing downtime, slow performance, or other hosting-related issues, please check your server status first.
Ongoing Maintenance: For support related to monthly maintenance packages or updates, please review your service contract or contact our team directly.

5. Project Updates & Feedback

If you’re in the middle of a project with us and would like an update or wish to provide feedback, feel free to reach out. We always want to ensure that your website is meeting your expectations.

Project Status: If you’re wondering about the status of your ongoing project, we will be happy to update you on our progress and provide any timelines for upcoming milestones.

6. Billing & Account Support

If you have questions about your billing, invoice details, or account management, please visit our Billing Support section. We’ll help you sort out any concerns related to payments, plan changes, or subscriptions.
- Billing Questions: For inquiries about invoices, payments, or subscription changes, please contact our billing team at:
  billing@goingroguewebsites.com

Emergency Support

For critical issues affecting your website (e.g., website downtime, data loss), please call our Emergency Support line at:
347-593-6792
Available 24/7 for urgent matters.

7. Follow Us on Social Media

Stay up to date on new features, updates, and helpful tips by following us on our social media channels:

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates or changes.

8. Feedback & Suggestions

We value your input! If you have any feedback or suggestions on how we can improve our services, please feel free to share it with us. We’re constantly looking for ways to serve you better.

info@goingroguewebsites.com
Contact Form

9. Operating Hours

Our support team is available during the following hours:

Monday – Friday: 9:00 AM – 4:00 PM EST
Saturday & Sunday: Closed
Holidays: Closed (please check our Google profile for holiday hours)

10. Thank You!

Thank you for choosing Going Rogue Websites. We’re here to support you every step of the way and ensure that your website continues to perform at its best. Don’t hesitate to reach out—our team is eager to assist you!